Family Rights Group is committed to ensuring that your privacy is protected and we will never release your personal details to any third party without your express consent. We will use the information that we collect about you in accordance with, the Privacy and Electronic Communications Regulations 2003, the Data Protection Act 1998 (DPA) and any replacement laws and from May 2018, the General Data Protection Regulation (GDPR).

This page outlines our full Data Protection and Privacy Policy to explain what personal information we hold, how we may use it and what your rights are. If you don’t have time to read the whole policy now, the introductory Privacy Notice is a brief summary of the policy.

Contents

Who we are and what we do
Data protection regulations
Why we hold your personal data
How we keep your details safe and secure
How long we keep your information
Your rights, consent and preferences
Research and E-newsletters
Recruitment
Google Analytics, Cookies and links to other sites
How to contact us


Who we are and what we do

Family Rights Group was established in 1974, by a group of lawyers, social workers and academics who were concerned about how families were treated when social services were involved with their children.

As a charity, Family Rights Group’s main objective is to enable children to be raised safely and thrive within their family and community. We work with parents whose children are in need, at risk or are in the care system and with members of the wider family who are raising children unable to remain at home.

To further this objective, Family Rights Group delivers a number of business functions, some of which involve the collection, gathering and processing of information that is considered personal information. The way in which Family Rights Group processes this type of information must comply with the requirements of the Data Protection Act (1998) (DPA) where it constitutes personal data and, from 25 May 2018, the General Data Protection Regulations (GDPR).

The purpose of this data protection, privacy and communications policy is to explain how your personal information is processed and provide information about the rights you have under data protection legislation. For each of Family Rights Group’s business activities that use personal information, details are provided about what information we collect, how we use that information, and what happens to your information when it is no longer required.

Data protection regulations

In carrying out our day-to-day activities we process and store personal information relating to our supporters and we adhere to the requirements of the UK Data Protection Act (DPA) 1998 and, on implementation, the General Data Protection Regulations (GDPR) 2018.
We take our responsibilities under data protection regulation seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with those regulations and all other applicable data protection laws and regulations including, but not limited to, the Privacy and Electronic Communication Regulations.

Why we hold your personal data

We hold and process personal data:

  • To send our supporters marketing information about our projects, upcoming training and events and appeals where we have their consent or are otherwise allowed to.
  • To fulfil contractual obligations entered into with customers e.g. on-line purchases via our web shop (Joomla) ie. credit/debit card details (if making a purchase or donation - Paypal or BACS).
  • On visitors to our website (Joomla), discussions forums (phpBB) and owned social-media channels (Family Rights Group’s Facebook page, Twitter and YouTube channel).
  • On subscribers via an e-marketing newsletter tool and to ensure we do not send unwanted information to members of the public who have informed us they do not wish to be contacted i.e. unsubscribed lists (Vertical Response).
  • To contact respondents who have expressed consent in surveys (Survey Monkey), website training and events forms and applications (Joomla and Wufoo).
  • To keep a record of donations made and actions taken by our supporters and our communications with them and to claim gift aid on donations.
  • To contact supporters (including our past and present donors, event participants, individuals giving non-financial assistance), prospective supporters, beneficiaries and members of the public who make contact with us, including those who share their personal information with us.
  • To contact complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry.

How we keep your details safe and secure

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.

For financial and technical reasons we may, on occasion, need to use the services of a supplier outside the European Economic Area (EEA). If this were to occur we would ensure that your information is held in compliance with the Data Protection Act and the General Data Protection Regulations. By submitting your personal information you agree to this transfer, storing or processing at a location outside the EEA. We will take all reasonable steps to ensure that your data us kept secure and in accordance with this privacy policy.

How long we keep your information

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules and we reserve the right to change it to reflect subsequent changes in those rules and obligations.
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

Research and E-newsletters

Family Rights Group may share your data with Vertical Response, our chosen marketing automation platform or SurveyMonkey to conduct research on behalf of the organisation.

In limited and necessary circumstances, your information may be transferred outside of the EEA or to an international organisation to comply with our legal or contractual requirements.

When completing online research surveys for Family Rights Group, most surveys will be anonymous. However depending on the nature of the research to be carried out, Family Rights Group from time to time will ask for your contact details i.e. name, address, organisation, telephone number and email address. Surveys are currently completed via a secure external online survey called Survey Monkey which is password protected. In compliance with the Data Protection Act, Survey Monkey complies with the EU-US Privacy Shield Program and will take all steps, reasonably necessary to prevent the loss, misuse or alteration of personal information. The data collected through these surveys will be used for research analysis for Family Rights Group and its associated projects only. 

SurveyMonkey’s Privacy policy can be found here.

Please note, that if you consent to receive regular updates relating to the activities of Family Rights Group via their e-newsletters, your data will be shared with and you will be contacted by the third party organisation Vertical Response. Your data will be on Vertical Response’s servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States.

Vertical Responses’s Privacy policy can be found here.

Recruitment

As part of any recruitment process, Family Rights Group collects and processes personal data relating to job applicants. When you visit http://www.frg.org.uk/about-us/how-we-are-run/work-for-us , you may be asked to provide certain information about yourself, including your name, contact details, date of birth and job history. Some of the information is mandatory in order for the organisation to consider an application for a vacancy or meet its statutory monitoring and reporting responsibilities.

Family Rights Group collects a range of information about you:

  • your name, address and contact details, including email address and telephone number;
  • details of your qualifications, skills, experience and employment history;
  • information about your current level of remuneration; and
  • whether or not you have a disability for which Family Rights Group needs to make reasonable adjustments during the recruitment process.

Family Rights Group may collect this information in a variety of ways. For example, data might be contained in application forms, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.

Family Rights Group may also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

How to contact us

If you would like to request information about our privacy policy, you can email us on This email address is being protected from spambots. You need JavaScript enabled to view it., telephone 020 7923 2628 or write to:

Family Rights Group
The Print House
18 Ashwin Street
London E8 3DL

Changes to this Privacy Policy:
This Privacy Notice was last updated on 15 May 2018 and will be reviewed and updated from time to time. Older versions can be obtained by contacting us.

Data protection law in the UK will change on 25 May 2018. Although this privacy policy sets out most of your rights under the new laws, we may not be able to respond to some of your requests (for example, a request for the transfer of your personal information) until after this date, as we are still working towards getting our systems ready for some of these changes.


Privacy Notice

This Privacy Notice summarises, and forms part of our Data Protection and Privacy Policy which immediately follows it. At Family Right Group we protect your rights and we provide you with a clear route to contact us about the data we process that relates to you personally.

In carrying out our day-to-day activities, we process and store personal information whether you are visiting our website to seek information, to partake in research, as a supporter, shopper, or campaigner. We adhere to the requirements of the UK Data Protection Act (DPA) 1998 and on implementation, the General Data Protection Regulations (GDPR) 2018.

For the purposes of this Privacy Notice and our full Data Protection and Privacy Policy:

  • ‘Processing data’ means obtaining, recording or holding information, or carrying out an action such as organising, disclosing or destroying the information.
  • ‘Direct marketing’ means the communication of any advertising or marketing material which is directed to particular individuals.
  • ‘Administration’ means the processing of data which excludes any element of direct marketing. Examples include: sending a thank-you letter to acknowledge a donation; contacting and sending information to applicants during a recruitment process, sending charity sport activity details to participants; sending out materials requested for fundraising, research, training and events purposes; sending out advance-notification letters for direct-debit purposes and invoicing.

The type of communications and information you receive about our charity and the ways in which you can get involved are your choice. You can change your mind at any time, or ask to see the information we hold about you, by contacting: Family Rights Group, The Print House, 18 Ashwin Street, London, E8 3DL, or by phone on 0207 923 2628 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

We collect information about:

  • Visitors to our website (Joomla), discussions forums (phpBB) and owned social-media channels (Family Rights Group’s Facebook page, Twitter and YouTube channel).
  • Our subscribers via an e-marketing newsletter tool (Vertical Response).
  • Respondents to surveys (Survey Monkey), website training and events forms and applications (Joomla and Wufoo).
  • Our customers who have purchased products via our online shop (Joomla) ie. credit/debit card details (if  making a purchase or donation - Paypal or BACS).
  • Our supporters (including our past and present donors, event participants, individuals giving non-financial assistance), prospective supporters, beneficiaries and members of the public who make contact with us, including those who share their personal information with us.
  • Complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry.

We collect:

  • Personal data. Examples are names, dates of birth, email addresses, telephone and postal addresses. We also collect Internet Protocol (IP) addresses. This is information a computer uses to identify a networked computer to which it transmits.
  • Non-personal data. An example is the web pages accessed on a computer. We collect this information so that we can help tailor future content and provide insight into problems in current implementations. 

Consent:

  • We seek your consent if consent is necessary. To assess whether consent is necessary we carry out a balancing exercise between your rights and expectations, and our legitimate interests to carry out the data processing activity, consistent with the law. Confidentiality will normally be assured to anyone seeking advice or advocacy or with whom we have contact.
  • Workers who are employed in any capacity by Family Rights Group will not pass on information to other agencies without the direct permission of the client. In most situations this permission will be requested in writing, unless it is agreed that there is a matter of urgency and then verbal permission will suffice in which case written confirmation will be sought as soon as possible.

Your data:

  • We will never sell your data to any individual or organisation.
  • We keep the information we hold about you accurate and up-to-date so far as we are able.
  • We follow the Code of Fundraising Practice for the UK, issued by the Fundraising Regulator, to ensure that we treat all donors, including vulnerable donors, fairly.
  • If you ask us to remove your personal information from our records, we will make efforts to ensure we have identified the correct record on our system, and we will review the data to ensure that we are not required to hold it for legal reasons. If, once these actions have been taken, we determine that we have no legal obligation to keep your data, we will retain your key details – ie your name, home address and email address – on a suppression list to make sure that we do not contact you again, and we will destroy all other information we hold about you. (If we were to remove your details completely we would have no record of your wishes, and therefore someone from Family Rights Group might inadvertently contact you again.) The only exception to this will be if we are required to keep a record of your gifts for Gift Aid and financial audit purposes, in which case we will anonymise your record and retain the relevant data in a locked note which can only be accessed by a relevant employee.
  • We use a secure server for all areas of our website which collect personal information.
  • We use cookies to help us track the success of our online advertising and to monitor the use of our website.
  • We review and update our application of this policy at least every four years.

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Contact Us

Family Rights Group
The Print House
18 Ashwin Street
London
E8 3DL

Tel: 020 7923 2628
Email: office@frg.org.uk