By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
This is a plan that sets out how the educational, health and social care needs of a child or young person with special educational needs or disability will be met.
It is a detailed plan drawn up by the local authority. The aim is to make sure all agencies work together to achieve the best possible outcomes for the child or young person.
An education, health and care plan should be drawn up in collaboration with the child or young person. and their parents. It should make clear how they have been involved. It should be forward looking and reflect the child or young person’s and their family’s aspirations. This includes long-term aspirations such as to live independently (where possible) and have meaningful employment.
An education, health and care plan should be reviewed regularly (at least once a year).
Special educational needs and disability code of practice: 0 to 25 years
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