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Youth worker, doctor, nurse, nursery worker, play worker, teaching assistant, health visitor, head-teacher, childminder, social worker, teacher, advice worker, midwife ……

If you work with families you will find our information useful.

Involvement with social workers is intimidating and frightening for many families. Trying to get help from Children’s Services can be overwhelming. We hope that the information on this site will:

  • Help explain the complicated processes that families go through when there are concerns about their children’s safety and/or welfare, or they need help to care for their child.
  • Clearly explain child welfare law and procedures so that families know their rights, what should happen and what will be expected of them.
  • Answer commonly asked questions.
  • Help families understand the importance of trying to build a positive relationship with professionals for the sake of their children.

We hope that you will use the information on this website to help you advise the families you work with. We also want you to tell the families you work with about our services.

You might also want to find out more about other areas of our work. For example, we have a practitioners training programme, and have a range of useful publications.

In the Involving Families section of our website you will find comprehensive information about best practice in involving families. The section includes details about our Parental Advocacy project, our Family and Friends carers work as well as about Family Group Conferences and working with families where domestic violence is occurring.