Telephony advice service privacy policy

At Family Rights Group’s telephony advice service we collect and use your personal information to:

  • help us to provide you with advice and information about the situation or difficulty you are facing
  • improve our service
  • inform our policy and research work which aims to reform and improve child welfare law and practice.
Below you will find details of: the personal information that we ask for; how we use it; the lawful basis on which we collect and use your personal data; and information about your rights.


The information that we ask for
How we use your information
Sharing information to help you further with your situation
Storing your information
Monitoring the quality of our service
If we are concerned about your safety or the safety of someone else
If you make a complaint
Your rights

Contact Us

The Print House, 18 Ashwin Street
London E8 3DL

For advice, please contact:
0808 801 0366
(from 9:30am to 3pm Mon-Fri)

For administrative queries,
please contact: