What you can complain about

You can make a complaint about:

  1. any of the decisions made or services provided by Children’s Services for your family; or
  2. not getting services that you think your family needs.

Complaints can be made about a wide range of problems. You can complain about things like:

  • the services provided to support you if your child is in need (perhaps you think the service is not the right one or is not enough to meet your child’s needs)
  • the plan made by Children’s Services if your child is looked after
  • the arrangements about how much contact you have with your child when they are looked after or
  • the support your child is getting after they have left care not being enough (leaving care support)
  • the way you or others were treated - maybe you think you weren’t properly consulted about decisions about your child
  • delays or failures in making decisions or providing services for your family.



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