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Need help and advice

If your family is involved with children's services, or you need help from these services, our interactive web-pages will give you the information you need.

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Blogs and Vlogs

Families' voices and opinions are at the heart of our media. Our blogs and vlogs page features articles and videos by parents, kinship carers and other professionals on subjects of child welfare and more.

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Policy and Campaigns

Read about the Care Crisis Review, our kinship care campaigns, our policy work and download our press releases.

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Supporters Network

By joining the Family Rights Group Supporters’ Network, you agree to make a donation, no matter how big or small, which will make a crucial contribution to our work.

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Family Rights Group is a charity which relies on donations to provide much needed help to vulnerable families.  Your money for example, enables us to continue to run a specialist telephone support line for grandparents and other relatives who are raising children who cannot live with their parents. The support line enables relatives to talk to and meet others in a similar situation. Every penny you give counts. Many thanks

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Donate by Credit or Debit Card

Help us raise funds via our page on the Just Giving website. Just Giving accepts all major credit/debit cards and will automatically add 28% in Gift Aid if you’re a UK taxpayer.

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Give for Free when you shop online at TheGivingMachine



The Giving Machine

Family Rights Group have teamed up with The Giving Machine to generate cash donations for us every time you shop online. The real beauty of it is that it won't cost you anything!

All you have to do is register with The Giving Machine and choose Family Rights Group as the charity you wish to support. Then, every time you shop online, make sure you visit The Giving Machine website, click on "Shop", and choose your preferred retailer from the list. You can then shop as normal from your chosen store.

You'll find more than 100 shops at The Giving Machine including all your favourite places - Tesco, Amazon, Ebay, John Lewis, and lots more. To start giving for free, just visit The Giving Machine website.

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Make your donation worth even more – at no extra cost to you

If you are a UK tax payer, we can receive an additional 25p for every £1 you give. This is because the government’s Gift Aid scheme allows us to reclaim tax on donations. To qualify for Gift Aid, what you pay in income or capital gains tax must at least equal the amount we will claim in the tax. If you make a donation online you will automatically be asked whether or not you would like to Gift-Aid your donation.

If you prefer to donate by post, please include a Gift Aid Declaration Form here.


Telephone Advice Line

If you are a parent, family member or friend of a child who has social workers involved in your child’s life, or if you need extra support from Children’s Services, call our free and confidential helpline 0808 801 0366 (Monday to Friday 9.30am to 3pm).






Discussion Boards

For advice from our advisers, or to get online support from other people in a similar position to you, visit the parents or family and friends carers forums. To explore new research and to discuss ideas with practitioners and families, visit the FGC Network forum.




We have answered the most commonly asked questions put to FRG advisers. Please follow the links to see a list of questions and answers, grouped together by subject.



Advice Sheets

For more detailed information, please see our range of advice sheets on family support, child protection, looked after children, family and friends care, adoption or challenging decisions.




Family Rights Group has produced films for families to help ‘demystify’ the child welfare system. View fictionalised cases which show what happens when a child protection conference is held and similarly when a family group takes place.


Four day virtual family group conference training for new co-ordinators

A virtual course for those with some knowledge of family group conferencing and child care planning processes who wish to increase their understanding and necessary skills to co-ordinate a family group conference. We have various dates in 2021.

Find out more and book your place here

New survey reveals severe strains on kinship carers

A new Covid report from the Parliamentary Taskforce on Kinship Care shows that kinship carers are facing severe strains on their capacity to balance health, financial hardship and the wellbeing and educational needs of children who might otherwise be in the care system.

Read the report here

First Thought Not Afterthought: Report of the Parliamentary Taskforce on Kinship Care

This is the report of the first parliamentary inquiry into kinship care. It sets out the Taskforce’s findings, vision for the future and key recommendations. Read the report and its executive summary, and watch the report launch.

Read the report here

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Contact Us

The Print House, 18 Ashwin Street
London E8 3DL

For advice, please contact:
0808 801 0366
(from 9:30am to 3pm Mon-Fri)

For administrative queries,
please contact: