Need advice?
Advice line is open Monday to Friday 10am-3:30pm. Freephone number is 0808 801 0366.You can contact us by telephone or by email at advice@frg.org.uk or by letter (The Print House, 18 Ashwin Street, London E8 3DL). If you email or write to us, please send us your postal address. We welcome calls from textphone users via Typetalk. If you have difficulty speaking English, we can access interpreters in 150 languages through Language Line. |
Our independent telephone advice line gives advice and information to parents and other family members whose children are involved with, or need, social care services.
Open every weekday, we aim to provide advice to over 5000 callers per year. We give advice via our freephone service and also send out written information to families who contact us and those who support or work with them.
Please click to go to our written advice sheets.
Family Rights Group's advice line is accredited by the Telephone Helplines Association. Please click here for further information about the advice service.
Family RIghts Group also provides a direct advocacy service for parents whose children are subject to child protection services in parts of London and can be commissioned by local authorities to spot purchase advocacy services for families. We have also produced national family advocacy standards. Click here to find out more.
Confidentiality
Family Rights Group offers a confidential service. The advice line does not use caller display and calls are not traced. You may be asked some questions such as where you heard about the advice line and what your age and ethnic origin is. This is to analyse caller trends and is not used for any other purposes.
If information is disclosed or circumstances arise in which an adviser thinks that a child is suffering or is likely to suffer significant harm and that the relevant statutory agencies are unaware of this information, then the adviser will encourage you to pass this information to the relevant statutory agency. If you are unwilling to pass on this information yourself, then the advice worker may inform the relevant agency and will inform you of the information they have passed on. See our confidentiality policy.
