Why are child services taking their time to act.

Worried Neighbour
Posts: 2
Joined: Wed Aug 30, 2017 8:02 am

Why are child services taking their time to act.

Postby Worried Neighbour » Wed Aug 30, 2017 11:13 am

Hi I'm a good friend of a father who has a teenage son who lives next door to me. ( The father doesn't live next door his son and sons mother do)
We are really worried about the young man suffering from emotional abuse and isolation from his dad and school and getting to go out and play.
His father has collected loads of evidence and passed it on to his solicitor, he has rung child services many times. At one point he was ringing every day until they said for him not to ring anymore because they will get back to him. This was about 8 weeks ago and he still hasn't heard anything from them. He has had no contact with his son over the holidays because the young man's mum won't allow it. She is an alcoholic.
I have alerted NSPCC. Child services started by ringing the father to get information but it has all stopped he has heard nothing.
He will be talking to an MP soon to see if they can apply some pressure on child services to act.
The father and myself and my partner are really really concerned but we keep coming to a dead end. What can we do?

User avatar
Suzie, FRG Adviser
Posts: 1687
Joined: Mon Jul 04, 2011 2:57 pm

Re: Why are child services taking their time to act.

Postby Suzie, FRG Adviser » Thu Aug 31, 2017 11:49 am

Dear Worried Neighbour

Welcome to the parents discussion board.

My name is Suzie, online adviser to Family Rights Group.

It is great that you are so concerned about your young neighbour but unfortunate that children’s services do not appear to be acting speedily to look into what is happening to him.

You say that his father is very concerned and has a solicitor to whom he has provided evidence. Is the father making an application to the court for his son to live with him? I am not sure why he is giving evidence to a solicitor when it is children’s services who has the responsibility to ensure that a child is being care for safely. Children’s services role is one of safeguarding and they should act when they receive a referral. Please see our advice sheet about what should happen when children’s services receive a referral.

Your friend should consider making a formal complaint if his concerns about his son is not been treated seriously. Our advice sheet relating to complaints is here for your information.

As a referral has been made to the NSPCC, I think the matter is now in hand as they will make the appropriate contact with children’s services.

It is not, I do not think very helpful to be calling every day, it does not allow time for action to be taken.
Should our friend or you wish to speak to an adviser, please telephone our free advice line on 0808 801 0366. The advice line is open from 9.30am to 3pm Monday to Friday.

I hope this is helpful.

Best wishes


Worried Neighbour
Posts: 2
Joined: Wed Aug 30, 2017 8:02 am

Re: Why are child services taking their time to act.

Postby Worried Neighbour » Thu Aug 31, 2017 1:57 pm

Thank you for your advice.
The father is going to apply to the court to fight for custody but also against the mother for the way she is treating their son.
I believe he has also given child services evidence.
The evidence has been collected over a couple of years since the father realised when his son started talking to him more along with other incidents that have happened.
The mother has been isolating their son from school, friends and his father.
The NSPCC have acted and passed on my information and child services spoke to the father but since the last call he had from them (child services) he hasn't even had an update and it has been a long time in-between then and now.
I will pass this information on to him and thanks again.

Return to “Getting your voice heard”

Who is online

Users browsing this forum: No registered users and 2 guests