Need advice?

Our independent  telephone advice line gives advice and information to parents and other family members whose children are involved with, or need, social care services. We also provide self and indirect advocacy services to parents and other family members. Referral to these advocacy services comes via the telephone advice line.

Open every weekday, we aim to provide advice to over 5000 callers per year.  We give advice via our freephone service and also send out written information to families who contact us and those who support or work with them.

Our advice sheets are now available on our website.

Family Rights Group's advice line is accredited by the Telephone Helplines Association. 

 Confidentiality 

Family Rights Group offers a confidential service. The advice line does not use caller display and calls are not traced. You may be asked some questions such as where you heard about the advice line,  and what your age ethnic origin is. This is to analyse caller trends, and is not used for any other purposes.

If information is disclosed or circumstances arise in which an adviser thinks that a child is suffering or is likely to suffer significant harm and that the relevant statutory agencies are unaware of this information, then the adviser will encourage you to pass this information to the relevant statutory agency. If you are unwilling to pass on this information yourself, then the advice worker may inform the relevant agency and will inform you of the information they have passed on. See our confidentiality policy.

* Cost of Calls Calls to our advice line are free from all landlines, however mobile charges may vary.